Work / Campaign site
Visa × Moneris
FIFA World Cup 26 hospitality invitation that carries its whole support load in a ticketing FAQ, then switches to a post-registration state.
The problem
Hospitality invitations generate a predictable wave of questions — what the ticket includes, how it arrives, who it can be transferred to — and every one of them would otherwise land on the client as an email.
What we built
A ticketing FAQ written to absorb that wave up front, and a site that flips to a post-registration state on its own once the guest list closed, so the page stayed correct without anyone editing it.
RoleFull build
Team2 engineers
StackNext.js 14 App Router, React 18, AWS CDK
IntegrationsLambda + API Gateway, DynamoDB, EventBridge Scheduler, Resend
Speed
- Kickoff to staging link
- 41 hrs
- Kickoff to launch
- 11 days
- Review rounds
- 4, same-day turnaround
Launch hour
- Peak first-hour traffic
- 2,400 requests/min
- Registration completion rate
- 97%
- Dropped submissions
- 0
- Launch-day incidents
- 0
- Uptime through the event
- 100%
Build quality
- Lighthouse performance
- 97
- Lighthouse accessibility
- 100
- LCP / INP / CLS
- 1.2s / 45ms / 0.01
- JS shipped
- 13 kB
Outcome
- FAQ answered 89% of sessionsSupport emails avoided
- Near zeroSupport tickets raised
The long-form write-up for this project is still in progress. Everything above is the summary; ask us anything it does not answer.
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